1. Availability
- We make reasonable efforts to offer the Platform with reasonable availability, but do not guarantee uninterrupted availability or any particular uptime percentage.
- For maintenance, updates, or security reasons, the Platform may be temporarily unavailable or limited.
- We aim to perform planned maintenance outside peak times where possible.
2. Course Content and Updates
- Course content may be updated, expanded, or improved from time to time. Your access to a purchased course continues.
- We do not guarantee that specific lesson content remains unchanged.
- We may add or discontinue courses. Discontinuation of a course will, where reasonable, be announced in advance (see the Terms of Service regarding duration of access).
3. Support
- Support is provided by email at academy@apptimate.nl.
- Support is available during Dutch business hours.
- Support is provided on a best-effort basis: we make reasonable efforts to address questions and issues, without guaranteed response or resolution times, unless otherwise agreed in writing.
4. Scope of Support
Support covers assistance with account creation, access, payment, and use of the Platform within the described functionality. Personal tutoring, custom work, or support for third-party software falls outside standard support.
5. Exclusions
- Issues caused by your own device, browser, or internet connection.
- Use contrary to the terms or outside the described functionality.
- Unauthorized attempts to circumvent access control.
6. Contact
- Support: academy@apptimate.nl
- Hours: Dutch business hours